DVDRemaster - Frequently Asked Questions

How do I register DVDRemaster?

To learn how to register DVDRemaster simply visit the Registering DVDRemaster 6.3.3 tutorial.

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What is the difference between the Standard and Pro editions?

For more information about the difference between the two editions simply visit the DVDRemaster product page.

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Why does DVDRemaster tell me that the DVD is encrypted?

Most commercial DVDs are encrypted with the Content Scrambling System. Normally, the fair use provisions of copyright law would allow producing a personal copy of a DVD you already own, but various measures have been taken such as the Digital Millennium Copyright Act in the United States that confuse the matter, in that it makes the use of circumvention devices illegal.

Although these devices are not illegal in all countries, we have not included any decryption software with DVDRemaster. Instead, you can use free tools such as Fairmount in conjunction with VLC Media Player, Mac DVDRipper Pro, RipIt, MacTheRipper or 0SEx to decrypt your DVDs.

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Why are the colors inverted sporadically or a DVD logo burned on top of my movie?

These are the limitations of the demonstration mode of DVDRemaster. Simply purchase a license and register DVDRemaster.

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Why does DVDRemaster loop over the encoding process?

This is the effect of enabling Multipass in the preset configuration. If Multipass is enabled, DVDRemaster will perform a few encoding passes until a certain quality threshold is reached. To disable it, simply unselect Multipass in the preset configuration.

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What does the checkbox Remove UOPs do?

UOP stands for User Operation Prohibited flags. These flags can determine which parts of the DVD are unskippable for example. By enabling this checkbox, you can remove these limitations. Note however, that this will render some actions possible where they are not expected, such as calling a menu where it was not expected. UOPs are only removed from menus if the option Recompress menus is also enabled, although UOPs are rarely a problem in menus.

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Am I entitled to a free update to DVDRemaster 6.x?

If you purchased DVDRemaster 5.x on or after October 2009, you are entitled to a free upgrade to version 6.x. If the email address you used when you purchased your license is still valid, you may enter it here and have the new registration number sent to you via email.

email:

Alternatively, you may enter your license information here:

Registration Name:
Registration Code:

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Am I entitled to a free update to DVDRemaster 5.x?

If you purchased DVDRemaster 4.x on or after December 2008, you are entitled to a free upgrade to version 5.x. If the email address you used when you purchased your license is still valid, you may enter it here and have the new registration number sent to you via email.

email:

Alternatively, you may enter your license information here:

Registration Name:
Registration Code:

If you purchased DVDRemaster before this date or wish to update to the latest version of DVDRemaster, you can purchase the update to DVDRemaster 6.x from our online store.

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Am I entitled to a free update to DVDRemaster 4.x?

If you purchased DVDRemaster 3.x on or after September 2007, you are entitled to a free upgrade to version 4.x. If the email address you used when you purchased your license is still valid, you may enter it here and have the new registration number sent to you via email.

email:

Alternatively, you may enter your license information here:

Registration Name:
Registration Code:

If you purchased DVDRemaster before this date or wish to update to the latest version of DVDRemaster, you can purchase the update to DVDRemaster 6.x from our online store.

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Am I entitled to a free update to DVDRemaster 3.x?

If you purchased DVDRemaster 2.x on or after December 2005, you are entitled to a free upgrade to version 3.x. If the email address you used when you purchased your license is still valid, you may enter it here and have the new registration number sent to you via email.

email:

Alternatively, you may enter your license information here:

Registration Name:
Registration Code:

If you purchased DVDRemaster before this date or wish to update to the latest version of DVDRemaster, you can purchase the update to DVDRemaster 6.x from our online store.

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Am I entitled to a free update to DVDRemaster 2.x?

If you purchased DVDRemaster 1.x, you are entitled to a free upgrade to DVDRemaster 2.x. If the transaction was done before July 2004, you are entitled to an upgrade to version 2.x Standard and if it was done on or after July 2004 you are entitled to an upgrade to version 2.x Pro. If the email address you used when you purchased your license is still valid, you may enter it here and have the new registration number sent to you via email.

email:

Alternatively, you may enter your license information here:

Registration Name:
Registration Code:

If you wish to update to the latest version of DVDRemaster, you can purchase the update to DVDRemaster 6.x from our online store.

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Where can I download a previous version of DVDRemaster?

Please note that only the latest version of DVDRemaster, which is DVDRemaster 6.3.3, is supported. Issues regarding older versions will not be addressed except when also present in the latest version. In this case, the issue will only be addressed in the latest version. However, if for some reason you need to access older versions you can download them from the following locations:

Older versions have been deprecated and are not available for download.

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How should I report a problem or crash?

To report a problem send us an email containing the following information:

  • Name and UPC code of the problematic DVD
  • Name of software used to perform the extraction/decryption (e.g. Fairmount, Mac DVDRipper Pro MacTheRipper, etc.)
  • Mode of DVDRemaster used (i.e. Remaster, Export or Extract)
  • Version of DVDRemaster used

Also, if you are reporting a crash please send us the crash.log that DVDRemaster generates. You can obtain it by following the steps below:

  1. Open the Console Application, Applications/Utilities/Console.
  2. Click on Show Log List in order to view the logs.
  3. On the left side, in the Log Files column, navigate to ~/Library/Logs, CrashReporter, DVDRemaster.crash.log.
  4. Select all the text of the log on the right side. Copy to clipboard.
  5. Paste clipboard into an email message along with the information mentionned above and send it to us.
  6. After the copy and paste, go to the Console and click the Clear Display button when the DVDRemaster.crash.log is highlighted.
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How do I uninstall DVDRemaster?

To uninstall DVDRemaster simply move the application icon to the Trash.

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